Last updated: August 16, 2026
This policy covers two categories of paid engagement offered through this site: ICT tuition classes and custom software development / consulting work. If a specific written agreement for your engagement states different refund terms, that agreement takes priority over this page.
1. ICT tuition classes
- Fees paid before a class term starts are fully refundable if cancellation is requested at least 3 days before the first session.
- Once a term has started, fees for sessions already delivered are non-refundable; fees for remaining, undelivered sessions may be refunded at the instructor's discretion (for example, in case of relocation or a documented medical reason).
- If a scheduled class is cancelled or rescheduled by the instructor, affected students are offered a makeup session or a pro-rated refund for that session.
2. Custom software development / consulting
- Engagements are typically billed against agreed milestones. An initial deposit secures a project slot and is non-refundable once discovery or development work has started, as it covers time already committed.
- Payments for completed and delivered milestones are non-refundable.
- If a project is cancelled before a milestone is delivered, any portion of that milestone's payment covering work not yet performed will be refunded.
3. How to request a refund
Send a refund request by email including your name, the service/class involved, and the payment date to
dilshanandaramana@gmail.com
or via WhatsApp at 077 144 7888. Requests are reviewed and responded to within a reasonable timeframe, typically within 5–7 business days.
4. Approved refunds
Approved refunds are returned using the original payment method where possible. Processing times depend on the payment provider or bank involved and are outside direct control of this site.
5. Contact
Questions about this policy can be sent to
dilshanandaramana@gmail.com.