Privacy Policy

Last Updated: August 18, 2026

1. Introduction

Welcome to SL GEMS (Artha Gems). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application and related web systems (collectively, the "Platform"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or our products, or otherwise use our services. The personal information that we collect depends on the context of your interactions with us and the Platform.

Personal Information: Name, mobile number, password, company name, address, and profile pictures.
User-Generated Content: Gem listings, including titles, descriptions, gem attributes (carat, cut, clarity, etc.), photos, videos, and audio clips uploaded by you.
Transaction Data: Bids placed, purchases, and related trading activities. (Note: We do not store sensitive payment card details directly; all payments are processed securely by third-party payment gateways).
Communication Data: Chat messages sent through our in-app messaging system, vendor reviews, ratings, and customer support inquiries.
Usage and Device Data: When you access the Platform, we may automatically collect device information (such as device ID, model, and OS), IP addresses, login tokens, and activity logs (e.g., QR code scan logs and favorite gems).

3. How We Use Your Information

We use personal information collected via our Platform for a variety of business purposes, including:

To Facilitate Account Creation and Logon: To manage your account, authenticate your login, and keep your session secure via API tokens.
To Provide Services: To enable the buying and selling of gems, manage your gem listings, process bids, and notify you of auction updates.
To Enable User-to-User Communication: To facilitate real-time chat between buyers and sellers, and to manage the vendor review system.
To Improve the Platform: To analyze user behavior (like QR code scans and favorite gems) to enhance the user experience and optimize our features.
To Send Administrative Information: To send you product, service, and new feature information, as well as notifications regarding your bids and messages.

4. How We Share Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. Specifically:

Publicly Shared Information: Your company name, mobile number, and profile details will be visible to potential buyers and other users on the Platform to facilitate trade and build trust.
User Interactions: When you chat with another user or leave a vendor review, your identity will be visible to the other party.
Service Providers: We may share your data with third-party vendors, service providers, or agents who perform services for us (e.g., payment processing, data analysis, email delivery, hosting services).
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, or legal processes.

5. Data Retention and Security

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. We have implemented appropriate technical and organizational security measures (including password hashing and secure token management) designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure.

6. Data Deletion and User Rights

In compliance with data protection regulations and Google Play's User Data policies, you have the right to request the complete deletion of your personal data stored in our application.

What gets deleted? Upon requesting account deletion, your user profile, gem listings, uploaded media (photos/videos), bids, chat messages, favorite lists, and reviews will be permanently and irreversibly wiped from our databases.

If you wish to delete your account and all associated data, please use the button below to access our automated data deletion portal:

Request Data Deletion

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, you may email us at our designated support email address.